Your Bill

Convenient ways to pay

Richmond Gas Works, a division of the City of Richmond Department of Public Utilities, tries to make it as convenient as possible to review and pay your bill.  Your Richmond Gas Works account number is the same as your Richmond DPU account number.  So, you’ll receive just one monthly bill for all your utility services – including Richmond Gas Works.

IMPORTANT NOTICE
If you have scheduled utility payments (through April 2018 or beyond) using Western Union, you’ll need to make a change since Western Union will  no longer be a payment option. Any payments that have been scheduled to be paid through Western Union beginning May 1, 2018 will NOT be received or applied to your account.
So please make sure to change your payment service.

Click on the EZ-Pay link below for more info and to switch your payments to EZ-Pay.

We offer several ways to make it as convenient as possible for you to pay your bill.

Automatic Payment Plan

  • Enroll to automatically deduct the amount of your monthly bill from your checking or savings account on the date the bill is due
  • Download the form or call 646.4646 to request an application
  • Information needed when you enroll
    • Billing account number
    • Voided check
  • Return the completed application with a voided check
  • There is no charge to you for this service

Richmond Gas Works E-Bill online

  • Enroll and pay your bill online offered by MyCheckFree.com
  • Information needed when you enroll
    • Vendor name is Richmond VA – Public Utilities
    • Billing account number
    • Checking account numbers
    • Your email address
  • There is no charge to you for this service

Online Bill Pay with EZ-PAY

IMPORTANT NOTICE
If you have scheduled utility payments (through April 2018 or beyond) using Western Union, you’ll need to make a change since Western Union will  no longer be a payment option. Any payments that have been scheduled to be paid through Western Union beginning May 1, 2018 will NOT be received or applied to your account.
So please make sure to change your payment service.

  • All that is needed is the account number and zip code of the billing address.
  • EZ -PAY accepts: Debit cards, Visa, MasterCard, Discover, Checking, Savings, and Money Market accounts. Click here for EZ-PAY.
  • Lower Fee! A $2.25 convenience charge will be assessed when making a payment on the internet using  EZ-PAY.
  • Payments cannot exceed $500 per transaction.

Official Payments online by credit card

  • Pay your bill using any one of these Online Bill Pay options offered by Official Payments Corporation
    • American Express
    • Discover
    • MasterCard
    • Visa
  • Information needed when you enroll
    • Jurisdiction code is 1059
    • Billing account number
    • Credit card information
  • There is a convenience fee, based on the amount of the transaction
  • For payments above $100,000 to $10,000,000 please contact your credit card issuer for pre-approval. Then call the US AudiotexSM “Platinum Services Group” at (800) 487-4567
  • If you have an problems with the Credit Card Online Bill Pay site, you may want to review the FAQ or call the service, Official Payments.com directly at (888) 357-8394

Pay by phone

  • Pay by phone using a credit card
    • (800) 272-9829 at Official Payments Corporation
    • (804) 646.4646 (8:00 a.m. to 5:00 p.m.)at the Richmond Gas Works Customer Care Center

Pay in person

  • Your Richmond Gas Works payments can be made as part of your City of Richmond Department of Public Utilities payment
  • Locations

City of Richmond Finance Office, City Hall
Room 102
900 E. Broad St.
Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday

City of Richmond, After Hours Drop Box, City Hall
Located on 10th Street between Broad and Marshall Streets

City of Richmond East End District Office
701 N. 25th St.
Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday
(closed daily 1:30 p.m. – 3:00 p.m.)

City of Richmond Southside Community Service Center
4100 Hull St.
Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday

Western Union™ with +100 locations in the Richmond region – locations by zip code

Pay by mail

  • Mail to:

City of Richmond
Department of Public Utilities
O. Box 26060
Richmond, VA 23274-0001

Understanding your bill

  • Richmond Gas Works is a division of the City of Richmond Department of Public Utilities. To keep things easier for you, your Richmond Gas Works account number is the same as your Richmond DPU account number
  • You are billed monthly in conjunction with your Richmond DPU bill. You’ll receive just one monthly bill for all your utility services – including Richmond Gas Works
    • The bill includes a monthly service charge, volume charges for gas used and applicable city utility tax
    • Gas usage is measured in ccf which represents 100 cubic feet
  • Looking at your bill
  • Gas rates

   Affordability Programs